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Feedback and Enquiries

For feedback or enquiries, please contact To modify or cancel an appointment you will need your HAP ID number located on your referral letter.

To ensure your query is promptly addressed, please check to make sure you have included the following in your email:
Full Name
Passport Number
And a brief description of your issue.


If you have cancelled an appointment and made a payment, or you have not attended an appointment which you have paid for, you will need to obtain a refund as the money cannot be moved once your appointment time has passed.

To request a refund, please call the contact centre on 1300 794 919 or email BMVS Enquiries on

About Us

Bupa story

At Bupa, we exist to help our customers live longer, healthier, happier lives.

And as a leading healthcare organisation in Australia and New Zealand, we’re well placed to support and look after you and your family's health.

We take pride in delivering high quality health and cover that is affordable and represents real value. We have been around for over 60 years.

Today, we proudly look after the needs of more than three million people in Australia and New Zealand. We understand our customers and the importance of helping to manage your health for the long term. That’s why we aim to provide you with the best advice, support, care and treatment to help you find what’s right for your needs. We have a range of healthcare services to help you live a healthier life. Not just when you’re unwell but when you’re absolutely fine too.

Our members also benefit from being part of a secure, international family - the Bupa Group - which cares for over 33 million people across 190 countries. We've drawn on this wealth of knowledge and expertise to provide people living in Australia with better healthcare services, support and advice, and we continue to grow and develop relationships with key healthcare partners at home and abroad.

Everything we do is for the health of our members. We are part of a global family that reinvests its profits to provide better services for our members. We believe this is the only way to truly put you first.

We are working to streamline the service delivery of visa medicals because driving innovation in healthcare is just part of what we do.

Bupa Medical Visa Services recognises that migration offers people a chance of an enhanced quality of life in Australia. By providing professional and respectful health assessment services, we enable customers to realise the goal of a longer, healthier and happier life.

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Our Locations

New South Wales

Fees differ across metro, city and regional areas. To compare, please view our medical fees.


Fees differ across metro, city and regional areas. To compare, please view our medical fees.



Bupa Dedicated Medical Assessment Centre

60 Edward Street, Brisbane QLD 4000

Click here for directions
Regional C


Sonic HealthPlus

67 McLeod Street CAIRNS, QLD 4870


Sonic HealthPlus

39 Toolooa Street, Gladstone QLD 4680


Townsville Family Medical Centre (IPN)

55 Keane St Currajong, QLD 4812

Fees differ across metro, city and regional areas. To compare, please view our medical fees.



Bupa Dedicated Medical Assessment Centre

Level 2, 717 Bourke Street, Docklands VIC 3008

(Enter via Aurora Lane, level 2R via lifts or stairs)

Click here for directions
Western Australia

Fees differ across metro, city and regional areas. To compare, please view our medical fees.

Regional D


Southern Regional Medical Group

32 Albany Highway, Albany WA 6330


Broome Medical Clinic

26 Robinson St, Broome, WA 6725


Greater Bunbury Medical Centre

12-16 Vasse Street, Bunbury WA 6230


Carnarvon Medical Centre

52 Robinson Street, Carnarvon WA 6701

Christmas Island

Indian Ocean Territories Health Service

33 Phosphate Hill Road, Christmas Island WA, 6798


GMG Nominees Pty Ltd as trustee for the GMG Service Trust

233 Lester Ave, GERALDTON, WA 6531


Trinity Medical Centre

28 Piccadilly Street, Kalgoorlie WA 6430
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