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Feedback and Enquiries

For feedback or enquiries, please contact enquiries@bupamvs.com.au. To modify or cancel an appointment you will need your HAP ID number located on your referral letter.

To ensure your query is promptly addressed, please check to make sure you have included the following in your email:
Full Name
HAP ID
Passport Number
And a brief description of your issue.

To request a refund, please fill out the refund form and mail by post to

Bupa Medical Visa Services
33 Exhibition Street,
Melbourne, Victoria 3000

Telephone (within Australia) - 1300 794 919
Telephone (from outside Australia) +613 9487 6050
Available from 8am-6pm Monday-Friday (AEST).

Please note: Bupa MVS will not process refund requests via telephone. Please email your refund request form to enquiries@bupamvs.com.au.

If you prepaid for an immigration health examination and no longer require one, download the refund request form from our website and mail it to the address supplied on the form. Please note you will need to provide a copy of your tax receipt with your completed form.

About Us

Bupa story

At Bupa, we exist to help our customers live longer, healthier, happier lives.

And as a leading healthcare organisation in Australia and New Zealand, we’re well placed to support and look after you and your family's health.

We take pride in delivering high quality health and cover that is affordable and represents real value. We have been around for over 60 years.

Today, we proudly look after the needs of more than three million people in Australia and New Zealand. We understand our customers and the importance of helping to manage your health for the long term. That’s why we aim to provide you with the best advice, support, care and treatment to help you find what’s right for your needs. We have a range of healthcare services to help you live a healthier life. Not just when you’re unwell but when you’re absolutely fine too.

Our members also benefit from being part of a secure, international family - the Bupa Group - which cares for over 33 million people across 190 countries. We've drawn on this wealth of knowledge and expertise to provide people living in Australia with better healthcare services, support and advice, and we continue to grow and develop relationships with key healthcare partners at home and abroad.

Everything we do is for the health of our members. We are part of a global family that reinvests its profits to provide better services for our members. We believe this is the only way to truly put you first.

We are working to streamline the service delivery of visa medicals because driving innovation in healthcare is just part of what we do.

Bupa Medical Visa Services recognises that migration offers people a chance of an enhanced quality of life in Australia. By providing professional and respectful health assessment services, we enable customers to realise the goal of a longer, healthier and happier life.

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Our Locations

Australia Capital Territory

Fees differ across metro, city and regional areas. To compare, please view our medical fees

City

Canberra

Sonic HealthPlus Canberra

15 Bowes St, Woden ACT 2606
New South Wales

Fees differ across metro, city and regional areas. To compare, please view our medical fees

Queensland

Fees differ across metro, city and regional areas. To compare, please view our medical fees

Regional A

Cairns

Sonic HealthPlus

67 McLeod Street CAIRNS, QLD 4870

Gladstone

Sonic HealthPlus

39 Toolooa Street, Gladstone QLD 4680

Townsville

Townsville Family Medical Centre (IPN)

55 Keane St Currajong, QLD 4812
Victoria

Fees differ across metro, city and regional areas. To compare, please view our medical fees

Western Australia

Fees differ across metro, city and regional areas. To compare, please view our medical fees

Regional B

Albany

Southern Regional Medical Group

32 Albany Highway, Albany WA 6330

Broome

Broome Medical Clinic

26 Robinson St, Broome, WA 6725

Bunbury

Greater Bunbury Medical Centre

12-16 Vasse Street, Bunbury WA 6230

Carnarvon

Carnarvon Medical Centre

52 Robinson Street, Carnarvon WA 6701

Christmas Island

Indian Ocean Territories Health Service

33 Phosphate Hill Road, Christmas Island WA, 6798

Geraldton

GMG Nominees Pty Ltd as trustee for the GMG Service Trust

233 Lester Ave, GERALDTON, WA 6531

Kalgoorlie

Trinity Medical Centre

28 Piccadilly Street, Kalgoorlie WA 6430
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