New Zealand Visa Medical
1. Booking Information
For New Zealand Visa Assessments, customers will need to make a booking by calling our contact centre on 1300 794 919. Our contact centre operates Monday to Friday (closed national public holidays). For opening hours, please refer to our locations.
The Contact Centre will be able to supply the date, time and locations of the appointments that are currently available.
Payments for visa assessment appointments can be made when booking though our Contact Centre, or on the day of your appointment, using American Express, MasterCard, Visa or EFTPOS via a debit card. Cash is not accepted.
If you use a card online you will be charged an online card service fee of 0.45%
What examinations do I need to complete for my NZ medical?
Information about NZ medical exams are located on the Immigration New Zealand website here:
How do I get a NZER number?
New Zealand - You’ll be given an eMedical reference number to include with your visa application which is called an NZER. This will be created for you when you call the contact centre.
Change or cancel
You may change or cancel your visa medical appointment by contacting our contact centre on 1300 794 919.Back to top
2. What to expect on the day
Please arrive on time and allow up to two (2) hours for your appointment.
Please note: Friends and family are not permitted to accompany you during your immigration health examination, however children under 18 may be accompanied by a parent or an adult guardian. Should a chaperone be required, Bupa Medical Visa Services will provide this on the day.
You do not need to fast, please eat and drink as normal.
If you are pregnant, you are required to bring a certificate or letter from your general practitioner confirming this. If you are menstruating, please book your appointment 4-6 days after you have finished menstruating. If you have an Immigration Adviser, you will need to bring your completed ‘Immigration Adviser Details’ form which is available via the Immigration New Zealand website.
You will need to bring:
• Valid original passport
If the applicant's passport is not available, the following identity documents are accepted (No photocopies will be accepted). Approved identifications documents include the following:
o Original passport (the preferred identity document)
o NZ Certificate of Identity with photo
o Refugee travel document with photo
Without one of the approved identity documents on the day you will not be able to undertake your visa medical assessment.
• Eyeglasses or contact lenses if you need them to see as there is an eye test.
• Information about any long term prescription medication that you take.
• Copies of medical reports about any current or previous serious medical condition(s).Back to top
3. After your appointment
How can I obtain a copy of results?
If you had your Visa Medical at a Bupa Dedicated Medical Clinic, please follow the below process. If you had your Visa Medical at a Sonic or Independent Site, you will need to contact that clinic directly.
To obtain a copy of your X-ray CD, please provide the following information by email to email@example.com.
Once Bupa has received this information you will receive the CD in the mail within 5-10 working days.
To obtain a copy of your pathology results, please contact your nearest laboratory.
WA - Western Diagnostics - 136 199.
QLD – QML Pathology - (07) 3121 4555.
VIC - Dorevitch Pathology - (03) 9244 0472.
SA - Abbotts Pathology - (08) 8159 7900.
NSW - Please complete this form and post it to the address on the form, or fax it to (02) 9770 1068.
NT/TAS/ACT – Please contact the clinic that you had your tests at to obtain your results.
NOTE: The above numbers apply if you have had an assessment at a Bupa Dedicated assessment centre ONLY. If you have had your medical assessment at an Independent or Sonic Clinic, you must contact the clinic directly to obtain your results.
If you have cancelled an appointment or you have not attended an appointment which you have paid for, you will need to obtain a refund as the money cannot be moved once your appointment time has passed.
To request a refund, please call the contact centre on 1300 794 919 or email BMVS Enquiries on Enquiries@bupamvs.com.au.
If your refund has been completed, you should receive the funds back into your account within 5 business days of the refund being completed.
To resend a copy of your receipt, click on the Change/Modify link on the Bupa website and enter your customer information.
Click on the blue button that says "Messages sent" and click "Resend" next to the item you want to resend.
I need to contact the INZ
To contact Immigration New Zealand please see the contact information located on the INZ Website here: https://www.immigration.govt.nz/contact.
I’ve sent a medical report
Please be advised that any reports received will be uploaded to your Health Case.
The report will now be assessed by a Medical Officer of the Commonwealth and an outcome will be made available to your Visa Processing Officer within the next 5 business days.
If you are unsure of who your Visa Processing Officer is, please contact INZ for further assistance. (Information above)
4. Locations - Bupa Centres only
Medical Centre locations for New Zealand visa assessment appointments. Click here to view all Bupa and partner locations. Note: only the below locations can process New Zealand Visa medicals. Please make a booking prior to visiting the Medical Centre.
5. Price List commencing 1 July 2018
- Hepatitis B – Viral Load (HBV-DNA)
- Hepatitis C – Viral Load (HCV-RNA)
* Additional fees and charges may apply if the doctor requests further tests, procedures or pathology.
** Payment for health examinations can be made online through our booking system using Visa, Mastercard or American Express. Credit card payments attract a 0.45% surcharge.
Cash will not be accepted as a payment method at the centres.Back to top